**Senior Customer Support Engineer – Healthcare Research Infrastructure**

Are you passionate about delivering exceptional customer experiences and ensuring seamless product adoption in the healthcare industry? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join blithequark's fast-growing team as a Senior Customer Support Engineer. At blithequark, we're revolutionizing the way researchers work with biomedical data. Our innovative platform enables them to focus on high-impact research, while we take care of the complexities that hold them back. As a Senior Customer Support Engineer, you'll play a vital role in delivering exceptional service and ensuring a positive experience with our product for some of the largest and most impactful organizations in the healthcare industry. **About blithequark** blithequark is a health research infrastructure company that's changing the game. We're on a mission to make precision medicine ten times faster and one-tenth the cost to generate knowledge, develop better treatments, and improve patient outcomes. Our team is passionate about empowering researchers to focus on what matters most – making a meaningful impact in the lives of patients. **The Role** As a Senior Customer Support Engineer at blithequark, you'll be the point of contact for our customers, providing timely answers to their questions, resolving technical challenges, and completing engineering tasks. You'll be a key part of our Customer Delivery team, working collaboratively with cross-functional teams to drive customer satisfaction. Your expertise will be essential in scaling and evolving our support processes and tools to meet our ambitious growth and future customer needs. **Key Responsibilities** * Provide timely, professional resolution to customer technical questions and issues, troubleshooting and resolving issues by diagnosing root causes and providing effective solutions. * Complete customer configuration and engineering support tasks in a high-quality, timely manner. * Proactively monitor system health and performance metrics to identify potential issues before they impact users, monitoring and maintaining customer data pipelines and technical workflows. * Be an expert on blithequark's product suite, assisting in building our customer and internal knowledge hub, identifying trends in support issues, and proposing systematic solutions. * Collaborate with cross-functional teams to provide timely customer resolution, relay customer feedback, improve product adoption and user experience, and drive customer satisfaction. * Help to scale blithequark's support function by evolving support processes and deploying new tools. * Continually improve the customer experience through feedback, process improvement, and innovation. **What You'll Bring** * 2 to 5 years of experience in a customer-facing support or engineering role in a SaaS environment. * Experience with the rapid pace and urgency that comes with high-growth, early-stage companies. * A passion for working with customers, resolving their issues, and ensuring a delightful product and service experience. * Transparency, empathy, and the ability to concisely relay key facts, distilling complex technical concepts to end users, and translating customer requests to technical requirements and resolution. * A passion for problem-solving, with a curious, resourceful, and eager approach to solving new problems. * The ability to work well as part of a team, building partnership and trust across teams, and working in a fast-paced, dynamic environment. * A Bachelor's degree preferred, but not required. **What We Offer** * A dynamic and fast-paced work environment with a passionate team of innovators. * Opportunities for career growth and professional development in a rapidly growing company. * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * A collaborative and inclusive work environment that values diversity, equity, and inclusion. * The chance to make a meaningful impact in the lives of patients and researchers. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Join Our Team At blithequark, we're committed to creating a workplace that's inclusive, diverse, and equitable. We believe that everyone deserves to feel valued, respected, and empowered to succeed. If you're passionate about making a difference in the lives of patients and researchers, we invite you to join our team and be part of something truly innovative. Why Work at blithequark? * We're a rapidly growing company with a passion for innovation and customer satisfaction. * We offer a comprehensive benefits package and opportunities for career growth and professional development. * We're committed to creating a workplace that's inclusive, diverse, and equitable. * We're making a meaningful impact in the lives of patients and researchers. What Our Team Says About Us * "I love working at blithequark because of the passion and dedication of our team. We're all working together to make a difference in the lives of patients and researchers." * "The opportunities for career growth and professional development at blithequark are unparalleled. I've learned so much and grown as a professional in just a short time." * "I'm proud to work for a company that values diversity, equity, and inclusion. We're creating a workplace that's truly inclusive and welcoming to everyone." How to Apply If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply Now Don't miss out on this opportunity to join a dynamic and fast-paced team of innovators. Apply now to become a Senior Customer Support Engineer at blithequark and be part of something truly innovative.