Virtual Customer Service Representative

About the Company Amazon is a multinational technology company that focuses on e-commerce, digital streaming, cloud computing, and artificial intelligence. We are committed to providing excellent customer service and a positive work environment. Job Description As a Virtual Customer Service Representative, you will provide exceptional customer support to Amazon customers via phone, email, and chat. You will handle a variety of customer inquiries, resolve issues, and ensure a positive customer experience. Key Responsibilities • Answering customer inquiries via phone, email, and chat. • Resolving customer issues and complaints efficiently and effectively. • Providing accurate information and guidance to customers. • Maintaining a positive and professional attitude. • Adhering to company policies and procedures. • Meeting performance goals and metrics. • Collaborating with other team members to achieve team objectives. Required Skills • Excellent communication and interpersonal skills • Proficiency in Italian and English • Strong problem-solving and decision-making skills • Ability to work independently and as part of a team • Customer service experience • Computer proficiency Preferred Qualifications • Experience in a call center environment • Knowledge of Amazon products and services • Experience with CRM software • Bilingual proficiency in additional languages Perks & Benefits • Competitive salary and benefits package • Paid time off • Opportunities for career advancement • Supportive work environment • Remote work opportunities Get Latest Jobs, And Visa Sponsorship Updates