About the position
The Claims Analyst (First Party) is responsible for investigating, evaluating, negotiating, and resolving first-party property damage and subrogation claims through final disposition, within established authority levels. This role requires sound judgment, strong analytical skills, and effective communication to protect the Company’s financial interests.
Responsibilities
• Evaluates liability and communicates company position to the party responsible for causing damage to company property, or their insurance carrier.
• Investigate and resolve first-party property damage and subrogation claims within assigned authority and experience level.
• Coordinate assigned litigation and collaborate with outside counsel in support of property damage recovery efforts.
• Represent the Company in court proceedings involving facilities and property damage claims, as required.
• Maintain a working knowledge of applicable statutes, case law, regulations, and industry best practices.
• Support the Insurance Team in the collection, review, and administration of Certificates of Insurance.
Requirements
• Strong quantitative and qualitative analytical skills
• Developing problem-solving and decision-making abilities
• Customer-focused mindset with professional judgment
• Interaction skills including the ability to work effectively with others in atmospheres that are sometimes stressful and oppositional
• Strong written and verbal communication skills, with the ability to convey complex information clearly
• Initiative, accountability, and personal ownership of work
• Ability to multitask and manage shifting priorities in a fast-paced environment
• Proficiency in computerized business systems
• Demonstrated proficiency with Microsoft Office applications, particularly Word and Excel
• Strong interpersonal, communication, and telephone skills
• Bachelor’s degree or equivalent combination of education and relevant work experience.
• A minimum of one (1) or more years of claims handling experience or related collections experience is required.
• Connecticut Casualty Adjuster’s License required, or ability to obtain within one (1) year of hire
• Valid motor vehicle driver’s license
Nice-to-haves
• Three (3) or more years claims experience is preferred.
• Knowledge of gas and electric distribution systems is also preferred.
Benefits
• Eversource offers a competitive total rewards program.
• Salary is commensurate with your experience.
• This position is eligible for a potential incentive.