Client Relationship Executive II

Description Position Summary Details The Client Relationship Executive embodies all of Xsolis’ core values in serving our valued existing customers. This highly experienced professional is responsible for revenue retention and growth, customer satisfaction, opportunity generation, and proactive relationship management across the entire breadth of a customer’s engagement with Xsolis.   Requirements Essential Duties & Responsibilities The essential functions include, but are not limited to the following: - - Create, and drive to completion, customer specific revenue retention and growth strategies for assigned clients leveraging relationship management skills, strategic account planning, return on investment analysis, and sales opportunity execution.  - Collaborate with key leaders across Implementation, Support, Sales, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing, & Finance to ensure client and business objectives are achieved   - Identify and drive to completion the expansion of health plan connections through collaboration with client managed care leaders and Xsolis sales representatives.   - Achieve annual sales quota as determined by sales and finance leadership.   - Assist with creation and delivery of Quarterly Business Reviews with all assigned clients and C-Suite Representatives   - Maintain and expand relational footprint within assigned clients, focusing especially on Director, VP, and C-suite contacts.   - Establish client advocacy for purposes of reference and other sales support activities within each client.   - Secure participation from assigned clients in XSOLIS advisory boards, and product-related special interest groups   - Up to 40% Travel  Minimum Qualifications (Knowledge, Skills, and Abilities)  Education: - Bachelor’s Degree or equivalent experience required; Master’s degree preferred. Experience: - Minimum 5 years of Account Management, Sales and/or Consulting experience, with at least 5 years managing large customers within the Healthcare industry (specifically large multi-facility hospital systems, EMR’s, Revenue Cycle SaaS or Revenue Cycle Operations) - Proven track record of C-Suite relationship management  - Proven track record of ability to manage a contracting process from initiation to contract execution  - Proven track record of meeting or exceeding revenue retention goals with complex customers  - Professional and effective communication skills required – comfortable with conversations at the VP and C-Suite level while also engaging users and support contacts internally and externally  - Highly organized and capable of driving multiple complex projects to completion simultaneously   - Expertise with Microsoft Office Suite, Client Engagement platforms/tools, and Net Promoter Score preferred  - Negotiation   - Revenue Cycle (preferred CRCR certification)    Supervisory Responsibilities  This role does not have any direct reports and is a single contributor role.    Working Environment and Travel Requirements Work is typically in a normal office administrative environment involving minimal exposure to physical risks. Position requires little to moderate physical activity. Mostly sedentary work exerting up to 10 pounds of force occasionally or a negligible amount of force to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. No significant stooping is usually required. Summary About Us   Xsolis is an AI-driven technology company with a human-centered approach, fostering collaboration between healthcare providers and payers through real-time transparency, objective data for increased accuracy and alignment of medical necessity decisions, and more efficient outcomes. Dragonfly®, its AI-driven proprietary platform, is the first and only solution to use real-time predictive analytics to continuously assign an objective medical necessity score and assess the anticipated level of care for every patient, enabling more efficiency across the healthcare system. Xsolis is headquartered in Franklin, Tennessee.   Our Values: - Team First - Client Passionate - Always Curious - Deliver Excellence Xsolis has been ranked on the Inc. 5000 and Deloitte Technology Fast 500 lists in both 2022 and 2023 as a fastest-growing private company, and was named 2022 Best in Business among private companies by the Nashville Business Journal. Xsolis executives have been featured in Becker's Hospital Review, Becker's Payer Issues, Chief Healthcare Executive, CIO Review, Managed Healthcare Executive, Medical Economics, HIT Consultant, Healthcare IT Today, among other leading publications.   For more information, visit www.xsolis.com.   Where We’ll Go Together Our company will become the new standard for utilization management. You’ll be a core part of realizing that goal and a valued contributor to the culture and climate we wish to create. Our wins are your wins, and we’re dedicated to making you feel your work matters (it truly does).   If any of this speaks to you, let’s get in touch.   Candidates must successfully pass a background check and drug screen prior to beginning employment with XSOLIS. XSOLIS is an equal opportunity employer that is committed to hiring based upon merit, skills, experience, and qualifications. We recognize the importance of an inclusive and diverse workforce that celebrates all individuals from all walks of life. We encourage everyone to apply regardless of gender identity, race, veteran status, age, sexual orientation, or any other protected class. All employees of XSOLIS fall under the same security role, which includes access to sensitive information, including proprietary data and PHI.   All official communications from our recruitment team come from emails ending in @xsolis.com or @echo.newtonsoftware.com. Job offers are only extended after a formal interview process, and any offer will come through official channels. You can verify postings on our official careers page: https://www.xsolis.com/about/careers.