Customer Service/Live Chat Agent [Remote]
Dollar General provides employees with opportunities to gain new skills and develop their talents through award-winning training and development programs. Dollar General offers competitive wages and benefits and numerous opportunities for advancement, which is reflected in strong internal promotion and placement rates across the company, including stores, traditional and fresh distribution centers, our private fleet network and the store support center.
Responsibilities
? Provide prompt and effective customer support through live chat and telecommunication channels
? Address customer inquiries, issues, and complaints in a professional and courteous manner
? Collaborate with other team members to resolve customer queries and escalate complex issues to the appropriate department
? Maintain accurate records of customer interactions and transactions
? Identify opportunities for process improvement and contribute to enhancing overall customer experience
Qualifications
? Excellent written... communication skills
? Exceptional attention to detail and robust organizational abilities
? Strong independent work ethic and the ability to meet deadlines
? Effective communication skills
? High school diploma or an equivalent qualification