Join Everise as an English Healthcare Representative and be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. As a member of the Everise family, you will assist customers with their queries regarding their US Healthcare plans, providing timely, efficient, and empathetic solutions. Requirements Professionally handle a high volume of incoming calls Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services Ability to utilize and navigate multiple systems simultaneously Be dependable and meet all attendance requirements Resolve customer issues via one call resolution guidelines and/or escalated process Meet or exceed company and client performance metrics Maintain a balance between company policy and client benefit in decision making Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers Responsible for call disposition or compiling and documenting customer information as required Ability to accept and embrace changes within the current business environment Benefits Paid training 8 hour shift within 39 hour work week Flexibility with schedules Flexibility on working setup (home, onsite, or hybrid) Originally posted on Himalayas