At arenaflex, we're not just a leading distributor of shipping, industrial, and packaging materials – we're a family-owned company that's passionate about delivering exceptional customer experiences. As a Bilingual Customer Service Representative, you'll be at the heart of our customer-centric approach, working closely with our customers to understand their needs and exceed their expectations.
**About arenaflex**
arenaflex is North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're a family-owned company that's committed to providing our customers with the best possible service, products, and solutions. Our company culture is built on a foundation of teamwork, innovation, and a passion for excellence.
**Job Summary**
We're seeking an experienced Bilingual Customer Service Representative to join our team in Fort Worth, TX. As a key member of our customer service team, you'll be responsible for processing customer orders and inquiries, communicating with customers over phone, email, and chat, and helping customers navigate our website and online ordering system. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you!
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat to resolve their queries and concerns
* Help customers navigate our website and online ordering system to ensure a seamless shopping experience
* Become a product and solutions expert by learning about our products, pricing, and shipping options
* Collaborate with our team to resolve customer complaints and issues in a timely and professional manner
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Bilingual (English/Spanish) – fluent in both verbal and written forms
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced call center environment
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs to recognize and reward your hard work and dedication
* Paid holidays and generous paid time off to help you relax and recharge
* Tuition Assistance Program that covers professional continuing education to help you grow and develop your skills
* Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking paths
**Work Environment**
* Our Fort Worth, TX location is a state-of-the-art facility with a collaborative and dynamic work environment
* You'll be working in a fast-paced call center environment with a team of experienced customer service professionals
* We offer a comprehensive training program to ensure you have the skills and knowledge you need to succeed in this role
**Career Growth Opportunities**
* arenaflex is a growing company with new career opportunities emerging every day
* We offer a comprehensive training program to help you develop your skills and advance your career
* Our company culture is built on a foundation of teamwork, innovation, and a passion for excellence – we're committed to helping you grow and develop your skills
**How to Apply**
If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Apply now to become a part of our team at arenaflex.
**Expected Salary**
$25 - $29 per hour
**Location**
Fort Worth, TX
**Apply Now**