At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Care Representative, you'll play a vital role in providing top-notch support to our policy holders, agents, and funeral homes. If you're a people person with a passion for delivering outstanding service, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of Life Insurance, Mortuary, Cemetery, and Mortgages solutions. Our mission is simple: we want to provide the very best in these essential services, and people love our products and people love working here too. We've been recognized as a "Top Workplace" for 8 years in a row, and we're committed to maintaining this exceptional standard.
**Job Summary**
We're seeking an experienced Customer Care Representative to join our Customer Care department. As a key member of our team, you'll be responsible for answering phone calls, providing exceptional customer service, and resolving issues in a timely and professional manner. This is a fantastic opportunity to gain call experience working for a stable company in the insurance industry.
**Key Responsibilities**
* Answer phone calls and provide exceptional customer service to policy holders, agents, and funeral homes
* Resolve customer complaints and issues in a timely and professional manner
* Utilize knowledge of our products and services to provide accurate and helpful information to customers
* Maintain accurate records and documentation of customer interactions
* Collaborate with internal teams to resolve complex customer issues
* Stay up-to-date on company policies, procedures, and product knowledge
* Participate in ongoing training and development to improve customer service skills and product knowledge
**Requirements**
* High School diploma or equivalent
* Basic computer operation skills
* Ability to type 35 wpm
* Working knowledge of Microsoft office (Outlook, Excel, Word)
* Ability to pay close attention to detail
* Ability to quickly learn new processes and procedures
* Full-time schedule Monday through Friday - 8:00am-4:45pm MST (part-time schedule open to discussion)
**Preferred Qualifications**
* Prior experience working in the insurance industry
* Fluency in Spanish (additional language skills a plus)
* Experience with customer relationship management (CRM) software
* Knowledge of life insurance, mortuary, cemetery, and mortgages products and services
**What You'll Love About arenaflex**
* Great Company Culture: We're a Top Workplace for 8 years in a row, and we're committed to maintaining this exceptional standard.
* Top Workplaces: We're proud to be recognized as a Top Workplace for 8 years in a row (2016, '17, '18, '19, '20, '21, '22, '23).
* Going Places: We're a growing company, and we're excited to see where our journey takes us. We've recently been added to the Russell 2000 Index, attributing our strong growth.
* Rest and Relaxation: We offer accrued sick/vacation leave and paid holidays, so you can take a break when you need it.
* Health Benefits: We offer medical with HSA and FSA options, dental, and vision, so you can take care of yourself and your loved ones.
* Prepare for the Future: We offer a 401(k) with company match, so you can plan for your future.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer ongoing training and development opportunities, including:
* Ongoing training and development to improve customer service skills and product knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
Our office is a dynamic and supportive environment where you'll have the opportunity to work with a talented team of professionals. We're committed to maintaining a positive and inclusive work culture, and we're proud to be recognized as a Top Workplace for 8 years in a row.
**Compensation, Perks, and Benefits**
We offer a competitive salary and a range of benefits, including:
* Competitive salary
* Accrued sick/vacation leave and paid holidays
* Medical with HSA and FSA options, dental, and vision
* 401(k) with company match
* Ongoing training and development opportunities
* Collaborative and supportive work environment
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!