As a seasoned Customer Onboarding Consultant at arenaflex, you will play a pivotal role in providing new and current customers with a seamless and strategic deployment experience into our Pro programs. This dynamic role requires a unique blend of project management, effective communication, data analysis, and strong connectivity with internal and external partners. If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a member of our Pro Outside Sales Operations and Enablement team, you will be part of a dynamic and collaborative environment that fosters creativity, innovation, and continuous improvement.
**Key Responsibilities**
As a Customer Onboarding Consultant, you will be responsible for the following key responsibilities:
* **Pre-Agreement Support:**
+ Build customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership.
+ Consult with the customer and National Account Manager to identify customer set-up needs and requirements and prioritize key target dates to develop a strategy and an execution plan.
+ Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating, and overcoming activation roadblocks, and manage expectations as plans change and processes evolve.
* **Partner with internal and external departments:**
+ 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved.
+ Credit Teams to ensure all credit-related information and/or requests have been gathered, prepared, and presented for credit extension.
+ Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms.
+ National Account Manager, Sr. National Account Manager, and Director of National Accounts to strategize and execute the agreement and deployment of the partnership inside and outside of the arenaflex organization following Onboarding phases model.
+ Regional Pro Services Directors, Project Services Managers, and Field sales teams to communicate and educate the teams on the agreement details and expectations of the agreement.
+ Customer Teams – including but not limited to a customer's operations teams, procurement teams, and Technical/Implementation teams.
* **Post-Launch Support:**
+ Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Manager.
+ Provide post-launch support to client and National Account Manager through partnership presentations, trouble-shoot implementation issues, communicate resolution timelines, and manage expectations.
+ Execute on transition plans and move to full sales support by the National Account team.
**Qualifications**
To be successful in this role, you will need to possess the following qualifications:
* **Education:**
+ High school diploma required
+ Bachelor's Degree strongly preferred, however, work experience may be considered in lieu of formal education
* **Experience:**
+ At least 3 years in sales, account management, or customer onboarding
+ Strong project management skills
+ Excellent presentation skills
+ Excellent oral and written communication skills
+ Ability to analyze and report data
+ Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications
+ MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint
+ Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines
+ B2B outside sales experience strongly preferred
+ Prior experience with E Commerce/Third Party platform management preferred
**Skills and Competencies**
To excel in this role, you will need to possess the following skills and competencies:
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
* Strong project management skills, including the ability to plan, execute, and monitor projects
* Excellent presentation and public speaking skills
* Ability to analyze and report data, including the ability to identify trends and insights
* Strong organizational skills, including the ability to handle multiple assignments and adhere to deadlines
* Ability to work collaboratively with internal and external partners, including the ability to build strong relationships and communicate effectively
**Career Growth Opportunities and Learning Benefits**
As a member of the arenaflex team, you will have access to a range of career growth opportunities and learning benefits, including:
* **Professional Development:**
+ Opportunities for training and development in areas such as project management, sales, and customer service
+ Access to industry-leading tools and technologies
+ Mentorship and coaching from experienced professionals
* **Career Advancement:**
+ Opportunities for career advancement within the company, including promotions and new roles
+ Access to a range of job opportunities within the company, including sales, marketing, and customer service
* **Learning and Development:**
+ Access to a range of learning and development programs, including online courses, workshops, and conferences
+ Opportunities to attend industry events and conferences
+ Access to a range of resources and tools to support learning and development
**Work Environment and Company Culture**
As a member of the arenaflex team, you will be part of a dynamic and collaborative work environment that fosters creativity, innovation, and continuous improvement. Our company culture is built on a set of core values that include:
* **Customer Focus:**
+ A commitment to delivering exceptional customer experiences
+ A focus on understanding customer needs and preferences
* **Innovation:**
+ A commitment to innovation and continuous improvement
+ A focus on developing new and better ways of doing things
* **Collaboration:**
+ A commitment to collaboration and teamwork
+ A focus on building strong relationships and working together to achieve common goals
* **Integrity:**
+ A commitment to integrity and ethics
+ A focus on doing the right thing and upholding the highest standards of behavior
**Compensation, Perks, and Benefits**
As a member of the arenaflex team, you will be eligible for a range of compensation, perks, and benefits, including:
* **Competitive Salary:**
+ A competitive salary that reflects your skills, experience, and qualifications
* **Benefits:**
+ A range of benefits, including health insurance, retirement savings, and paid time off
* **Perks:**
+ A range of perks, including flexible work arrangements, professional development opportunities, and access to industry-leading tools and technologies
**Conclusion**
If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Onboarding Consultant at arenaflex, you will have the opportunity to work in a dynamic and collaborative environment that fosters creativity, innovation, and continuous improvement. We offer a range of career growth opportunities and learning benefits, including professional development, career advancement, and learning and development. Apply now to join our team and start your journey with arenaflex.
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