At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're dedicated to delivering exceptional experiences that drive growth and loyalty. We're now seeking an experienced Customer Service Sales Expert to join our remote team, working evening and overnight shifts. If you're passionate about delivering outstanding customer service, have a knack for sales, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a global digital business services company that's passionate about making a difference in the lives of our customers, employees, and the environment. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, clients, and the environment. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels valued and inspired to deliver their best.
**Benefits of Working with arenaflex**
As an arenaflex employee, you'll enjoy a range of benefits that will make you feel valued and supported. These include:
* Paid Training to help you develop your skills and knowledge
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to relax and recharge
* Employee wellness and engagement programs to support your physical and mental well-being
* Opportunities for career growth and advancement in a dynamic and supportive environment
**Your Role as a Customer Service Sales Expert**
As a Customer Service Sales Expert, you'll be the face of arenaflex, providing exceptional customer service and sales support to our clients. Your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns, using your excellent communication and problem-solving skills. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.
**Key Responsibilities**
* Provide customer support to customers via telephone and/or Internet, e.g., instant message, email
* Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
* Provide customer support by phone, email, or instant message to business customers, serving as the primary contact for inbound customer issues
* Escalate more technical product-related issues to the appropriate Product Support department
* Process a high volume of customer inquiries regarding offered products and services and resolve a targeted percentage of those inquiries
* Troubleshoot customer problems, identify the root cause of the problem, and use tools and resources appropriately to determine how to resolve customer problems
* Track and document inbound support requests and ensure proper notation of customer problems or issues
* Update customer information and ensure accurate entry of contact information
* Meet standards of job, such as quality standards, adherence to schedule, and average handle time
* May provide guidance and/or mentoring to less experienced associates
* Other related duties assigned as needed
**Qualifications**
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
* Ability to work remotely in a virtual team environment
* Excellent customer service skills that build high levels of customer satisfaction
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Proficient in PC operation and navigation
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment
* Excellent communications skills, both oral and written
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure a seamless and productive work experience, you'll need to meet the following internet requirements:
* Minimum subscribed download rate equal to or exceeds 15.0 Mbps
* Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
* Proof of internet speed required
* Clean and quiet workspace
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels valued and inspired to deliver their best. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to creating a workplace that's inclusive and diverse. We welcome applications from individuals of all backgrounds, cultures, and experiences.
**Apply Now!**
If you're passionate about delivering exceptional customer service, have a knack for sales, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our remote team as a Customer Service Sales Expert and take the first step towards a rewarding and challenging career with arenaflex.