At arenaflex, we are committed to delivering exceptional customer experiences and driving business growth through innovative supply chain solutions. As a leading company in the Medical Devices Manufacturing industry, we are seeking an experienced Customer Order Management Analyst 2 to join our Global Business Services team in San Antonio, TX. This is a 12-month contract position that offers a unique opportunity to work in a dynamic environment, collaborate with cross-functional teams, and contribute to the success of our organization.
**Job Summary:**
As a Customer Order Management Analyst 2, you will play a critical role in coordinating touchless end-to-end order flow and movement of shipments from our Distribution Center to internal and external customers. You will interface with key stakeholders, including regional business units, distribution operations, and business unit supply chain teams, to facilitate efficient and timely order flow across the supply chain network. Your expertise will help us achieve service level compliance, increase touchless end-to-end order flow, and ensure timely movement of shipments.
**Key Responsibilities:**
* Oversee execution service level compliance and coordinate resource allocation to increase touchless end-to-end order flow and timely movement of shipments from the Distribution Center to internal and external customers.
* Lead communication between regional business teams and appropriate supply planning teams to ensure timely resolution of order issues and visibility to order status.
* Independently set priorities, meet deadlines, and manage multiple tasks. Provide practical knowledge during team meetings to increase team performance outcomes and serve as a knowledge source for peers.
* Liaise with varying functional unit teams on the status of orders, including shipping dates and reasons for delays. Provide information to regions regarding order status, product availability, product information, and regulatory issues.
* Act as the main point of contact for QTC order management processes for arenaflex affiliates (from order receipt until invoicing), ensuring all order milestones are achieved within agreed-upon service levels.
* Utilize Excel to monitor, analyze, report, and determine the root cause of order errors. Develop and implement standard operating procedures that impact order management, end-to-end fulfillment outcomes, and the internal customer experience.
* Provide status updates on all issues/requests to leadership and proactively escalate to leadership when deadlines will not be met.
* Continuously look for operational efficiency opportunities, lead, and engage in continuous improvement initiatives.
**Essential Qualifications:**
* Bachelor's degree in supply chain or in lieu of degree, a high school diploma plus 5 years of experience.
* Minimum of 2 years' experience with ERP system(s).
* Minimum of 2 years' experience in a similar role (export, logistics, order management, customer service).
* Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).
**Preferred Qualifications:**
* Certificate programs in International Logistics and Transportation, Export Operations, and global trade compliance certification.
* Advanced Microsoft Excel skills.
* Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook).
**Competencies:**
* Team player with impactful verbal and written communication skills.
* Ability to influence without authority.
* Strong analytical skills and attention to detail.
* Strong customer focus and a track record of implementing best-in-class service levels.
* Ability to build strong relationships with relevant stakeholders.
* Skillful at setting priorities, meeting deadlines, and managing multiple tasks.
* Versatile learner with the ability to function in a changing environment.
* Action-oriented and results-driven, independently seek continuous improvement opportunities.
* Must be self-motivated and can be productive with little or no direct supervision.
**Work Environment and Culture:**
At arenaflex, we value diversity, inclusion, and collaboration. Our team is committed to delivering exceptional customer experiences and driving business growth through innovative supply chain solutions. We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.
**Compensation and Benefits:**
We offer a competitive hourly rate, comprehensive benefits package, and opportunities for professional growth and development. Our benefits package includes:
* Comprehensive health insurance
* 401(k) retirement plan
* Paid time off and holidays
* Professional development opportunities
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and experienced professional looking for a challenging opportunity to contribute to the success of arenaflex, please submit your updated resume in Word format to Pavan at [732-272-0382] or Sangeeth at [732-272-0281]. We look forward to hearing from you!
**Apply Now:**
Don't miss this opportunity to join our team and contribute to the success of arenaflex. Apply now and take the first step towards a rewarding career in supply chain optimization and logistics coordination.