At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading provider of Proven Winners plants in the U.S., we're committed to building strong relationships with our customers and providing them with the best possible service. We're now seeking an experienced Customer Relationship Representative to join our team on a seasonal basis.
**About arenaflex**
arenaflex is a dynamic and innovative company that's been a leader in the horticulture industry for over 8 years. Our eCommerce department, Proven Winners Direct, has been growing rapidly, and we're looking for talented individuals to help us continue this success. As a Customer Relationship Representative, you'll be the voice of our brand, representing arenaflex through communications with customers over the phone and via email.
**Job Summary**
As a Customer Relationship Representative, you'll be responsible for providing outstanding customer service to all eCommerce customers via phone, email, and chat. You'll be the first point of contact for customers, answering their questions, resolving issues, and ensuring that they have a positive experience with arenaflex. You'll also be responsible for tracking and documenting customer interactions, identifying patterns of misunderstanding or deficient information, and alerting your supervisor and manager.
**Key Responsibilities**
* Provide exceptional customer service to all eCommerce customers via phone, email, and chat
* Answer phone calls, online questions, chats, and close cases
* Track and document customer interactions from first contact to post-sales feedback through Salesforce with detailed cases to create actionable reports for management
* Identify patterns of misunderstanding or deficient information and alert your supervisor and manager
* Order replacement plants for customers
* Actively participate in all meetings, sharing successes and challenges, asking questions, and providing suggestions for improvement
* Exceed service level expectations with all internal and external customers
**Essential Qualifications**
* Minimum 2 years of experience in a customer service role or similar position
* Minimum 2 years of experience with Microsoft Office
* Salesforce experience is a plus, but not a necessity
* Relevant college coursework preferred
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Ability to multitask and prioritize tasks effectively
* Strong problem-solving and conflict resolution skills
* Ability to maintain a positive and cooperative attitude with all fellow employees
**Preferred Qualifications**
* Experience with gardening or horticulture
* Knowledge of Proven Winners plants and products
* Experience with eCommerce platforms and software
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
**arenaflex Culture**
At arenaflex, we value our employees and strive to create a positive and inclusive work environment. We believe in:
* **Row Together**: Serving each other with dignity and professionalism, building trust and loyalty through responsible actions and honest relationships.
* **Do The Right Thing**: Making ethical, transparent, and well-intentioned decisions, focusing on what's best for our company, customers, and each other.
* **Look Around Corners**: Taking calculated risks, simplifying processes, embracing new ideas, and constantly seeking improvements.
* **Embrace Challenges**: Anticipating and attacking challenges to meet goals and honor commitments, recognizing mistakes as learning experiences.
* **Live Long & Prosper**: Creating and maintaining a safe and healthy facility, identifying and fixing issues that pose risks to safety and health.
* **Reach For The Stars**: Taking pride in producing the highest quality products and services that exceed our customers' expectations.
**Compensation and Benefits**
* Competitive hourly rate of $16.50 per hour
* Opportunity to work from home
* Flexible scheduling to accommodate your needs
* Seasonal position lasting approximately 6 months
* Opportunities for career growth and development within arenaflex
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Application Question(s)**
* What makes you a great fit for this role?
* Which position are you interested in? Part Time Seasonal or Full Time Seasonal?
* Do you reside in Michigan or Ohio?
* Do you know that this is a seasonal position, lasting around 6 months?
**Experience**
* Customer service: 2 years (Required)
**Work Location**
Remote