At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Advisor, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through various channels. If you're a problem-solver with a passion for delivering exceptional service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're committed to creating exceptional outcomes for our clients and the millions of people who count on them. Our dedicated associates are the backbone of our organization, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Service Advisor, you'll be responsible for handling high-volume calls from customers with inquiries about their recent purchases. You'll use your problem-solving skills to find quick solutions and resolve any issues, while also providing exceptional service and helping customers feel heard. If you're passionate about delivering exceptional customer experiences and have a knack for de-escalating upset customers, we want to hear from you!
**Key Responsibilities**
* Handle inbound calls from customers with inquiries about their recent purchases
* Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Use your problem-solving skills to find quick solutions and resolve any issues
* Help de-escalate frustrated customers with empathy and professionalism
* Occasionally assist with upselling or cross-selling when appropriate and necessary
**Who We're Looking For**
* A compassionate and patient individual with excellent communication and soft skills
* Strong problem-solving abilities and a knack for de-escalating upset customers
* Someone who thrives in a high-volume, fast-paced environment
* Experience in customer service or call centers is a plus, but not required – training will be provided!
**Why You'll Love Working with Us**
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Health Benefits: Medical, dental, and vision coverage starting day one
* PTO: Accrue paid time off starting after 180 days
* Bonuses: Performance-based bonus incentives to reward your hard work and success
**Requirements**
* 18 years or older
* High School Diploma or GED
* Be able to successfully pass a criminal background check
* Have at least six months experience in customer service
* Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
* Ability to accurately type at least 30 WPM
* Have a secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Be flexible in working hours, seven days per week including weekend days
* Reside in one of our US hiring zones
**We're an Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now and join a team that's as passionate about technology as you are!
**Expected Salary:** $17.31 per hour
**Location:** USA