At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Support Associate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients' customers. If you're a motivated and customer-focused individual who thrives in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity to join our arenaflex team.
**About arenaflex**
arenaflex is a cutting-edge customer contact center that's dedicated to providing innovative solutions to our clients' customer service needs. We're a fun, laid-back organization that values personal and professional growth, and we're committed to helping our employees advance their careers. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
**Position Description**
We're seeking At-Home Contact Center Specialists to join our arenaflex team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your duties will include:
* Qualifying callers for programs, products, or services
* Scheduling appointments
* Providing product information and answering customer inquiries
* Resolving customer complaints and issues
* Maintaining accurate records and reports
**Key Responsibilities**
* Qualify callers for programs, products, or services offered by our clients
* Schedule appointments and provide product information to customers
* Resolve customer complaints and issues in a professional and courteous manner
* Maintain accurate records and reports
* Meet or exceed performance metrics and targets
* Collaborate with team members to achieve shared goals and objectives
**Requirements**
* High School Diploma or GED
* Great verbal and written communication skills
* Working knowledge of Windows-based operating systems, including Google Chrome
* Ability to demonstrate product knowledge once nesting period is complete
* Ability to adapt in a fast-changing environment
* Own a computer at home that meets the minimum workstation requirements (see below)
* Webcam
* High-speed internet access with download speed of at least 100 and upload speed of at least 10
* Quiet workspace with a dedicated desk
* Ability to attend a full 2-week mandatory virtual training program (Monday-Friday, 9am-5pm EST/8am-4pm CST)
**Minimum Workstation Requirements**
* Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
* Operating System: Windows 10 (32-bit/64-bit) or higher
* RAM: 8GB or more
**Benefits**
* Remote work
* Remote training
* Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
* 401(k) benefits for full-time employees after 90-day probationary period
* PTO benefits for full-time employees after 6 months of employment
* Equal opportunity employer
**What We Offer**
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and development programs
* Flexible scheduling and remote work options
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our arenaflex team. Please submit your application online, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.