At arenaflex, we're on a mission to empower creators and businesses to reach their full potential through innovative video streaming solutions. As a leading provider of multistreaming technology, we've been helping over 8 million people worldwide share their stories and connect with their audiences since 2015. Now, we're looking for a talented and customer-centric professional to join our team as a Customer Support Representative in a remote setting.
**About arenaflex**
arenaflex is more than just a company – we're a community of passionate individuals driven by a shared vision to revolutionize the way people create and share video content. Our flat company structure and startup environment allow for seamless collaboration and innovation, making us an exciting place to work and grow. As a Customer Support Representative at arenaflex, you'll be part of a vibrant community that values creativity, teamwork, and customer satisfaction.
**Job Summary**
We're seeking an experienced and customer-focused professional to provide top-notch support to our users through live chat, email, and social media. As a Customer Support Representative, you'll be the face of arenaflex, helping our users overcome any challenges they may face while using our multistreaming solution. If you're passionate about video streaming, enjoy helping others, and are eager to be part of a dynamic team, we'd love to hear from you.
**Key Responsibilities**
* Provide accurate and personalized communication to arenaflex users through live chat, email, and social media in a timely manner
* Stay updated on the latest trends and developments in the video and streaming world to provide expert solutions to our customers
* Contribute to the ongoing learning and success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience
* Be an advocate of arenaflex and share product knowledge with customers to foster engagement and loyalty to our product
* Pass customer feedback onto the product or sales team to improve the organization's offerings
**What We Look For**
* Experience in streaming with arenaflex (or similar multistreaming solutions)
* Understanding of how to go live to an RTMP or sites such as Facebook, X, Instagram, or Twitch
* Experience in a customer-facing role, with a keen interest in providing outstanding customer support experiences
* Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)
* Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc.
* Ability to multitask and handle multiple client conversations simultaneously
* You are resourceful, flexible, and can hold yourself accountable
* You are available to work assigned shift rotations as needed
* Work shift: 5 PM - 2 AM UTC; Days off - Monday and Tuesday
**What We Offer**
* A startup environment and a flat company structure
* Work closely with founders and team to build and grow the product
* Opportunity to make an impact on the evolution of the product
* Ability to create something that influences people's lives
* Equity packages for you to truly be a part of the arenaflex journey
* The tech you need to get your job done
**Why Join arenaflex?**
* Be part of a vibrant community that values creativity, teamwork, and customer satisfaction
* Work with a talented and passionate team that's dedicated to revolutionizing the video streaming industry
* Enjoy a competitive salary and benefits package
* Have the opportunity to make a real impact on the lives of our users and the industry as a whole
* Be part of a company that's committed to innovation, growth, and customer satisfaction
**How to Apply**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to the arenaflex team.