At arenaflex, we're on a mission to revolutionize the way we deliver innovative technology solutions to our customers. As a dynamic community of experts, we're committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to arenaflex in 2025 reflects a rich legacy built upon the foundation of IT Concepts, and we're excited to embark on this new chapter with a renewed focus on the Core of More.
We're seeking an experienced Customer Service Engineer (System Administrator) to join our team and support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. As a key member of our team, you'll have the opportunity to work with a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions.
**Job Summary:**
We're looking for a highly skilled and experienced Customer Service Engineer (System Administrator) to provide comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices. As a Customer Service Engineer, you'll be responsible for responding to end-user requests for assistance, diagnosing problems, and leading customers through the necessary steps to correct their issues. You'll also be responsible for conducting routine system administration tasks, logging data in system admin logs, and utilizing debugging protocols and processes.
**Responsibilities:**
* Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
* Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
* Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
* Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
* Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
* Utilize debugging protocols and processes to troubleshoot problems and issues identified by customers and implement corrective actions quickly.
* Work in a dynamic environment, responding to changing priorities and deadlines, and maintaining a high level of customer satisfaction.
**Requirements:**
* Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline.
* 2+ years of relevant experience in conducting routine system administration tasks and logging data in system admin logs.
* 8 years of additional relevant experience may be substituted for education.
* Experience in utilizing debugging protocols and processes.
* Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
* Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment.
* US Citizen or Green card holder, willing and able to get a Public Trust Suitability clearance.
**Clearance Requirement:**
* US Citizen or Green card holder.
* Willing and able to get a Public Trust Suitability clearance.
**Benefits:**
At arenaflex, we believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. We offer a competitive benefits package, including:
* Paid time off.
* Healthcare benefits.
* Supplemental benefits.
* 401k including an employer match.
* Discount perks.
* Rewards.
* And more.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.
**Work Environment:**
We work hard; we play hard. arenaflex is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
**Equal Opportunity Employment:**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, or local law. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
**How to Apply:**
To apply to arenaflex Positions, please click on the "" button at the bottom of this Job Description or the button at the top: "Application." Please upload your resume and complete all the application steps. You must submit the application for arenaflex to consider you for a position. If you need alternative application methods, please email and request assistance.
**Accommodations:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email.
**Expected Salary:**
Competitive salary range based on experience.
**Location:**
Greenville, NC.
**Apply Now:**
Click on the "" button to submit your application.