Pharmacy Technician Support Specialist

Job Description: • Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service • Document all incoming calls and dialogue within company software • Resolve client drug benefit concerns of a medical, financial, or technological nature • Provides enrollment support for new PACE enrollees • Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside • Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place • Provides help desk support to network pharmacies • Education PACE staff regarding CK and network pharmacy processes for facility participants • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations • Coordinates and sets up couriers to ensure timely medication delivery • Attend department and company meetings and educational programs upon request • Ensures that HIPAA guidelines are followed in every communication with clients • Interest in learning new tasks for development purposes • Embody AnewHealth’s Core Values in all communications and interactions Requirements: • Associate’s degree preferred • High School Diploma or equivalent required • CPhT (Certified Pharmacy Technician) certification, a plus • 1 year of customer service/member service experience in a call center or similar, required • Health care industry experience, a plus • Experience in a pharmacy support role, a plus • Knowledge of plan and benefit structures and Medicare guidelines, a plus • Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software • Excellent communication skills, both verbal and written • Understanding of clinical terms and impacts Benefits: • Medical, dental and vision coverage are effective 1st of the month following date of hire • 401(k) • Paid Time Off • paid holidays • company-paid life insurance and short-term disability • flexible spending