[Remote] Bilingual Patient Success Associate- Call Center (Part-Time – English/Spanish)

Note: The job is a remote job and is open to candidates in USA. Luna Physical Therapy is a mission-driven healthcare organization seeking a Bilingual Patient Success Associate to join their Patient Success Team. In this part-time role, you will provide bilingual support to patients with scheduling, communication, and care coordination, ensuring exceptional care experiences that reflect the company's commitment to high-quality service. Responsibilities • Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations • Provide patient support for scheduling, reschedules, and cancellations • Process medical record requests accurately and efficiently • Manage care plan adjustments, including transfers or patient loss coordination • Navigate multiple systems to update records and communication preferences • Collaborate with therapists and internal teams to resolve patient escalations • Deliver clear, empathetic communication and excellent service • Use ticketing tools to escalate complex issues appropriately • Maintain compliance, accuracy, and detailed documentation in all interactions Skills • Fluency in English and Spanish (required) • High school diploma or equivalent • 0–1 year of experience in customer service, healthcare, or administrative roles • Excellent written and verbal communication skills • Strong attention to detail and organizational ability • Comfort working in a fast-paced, metrics-driven remote environment • Empathetic, reliable, and team-oriented mindset • Availability to work part-time, consistently within assigned hours • Healthcare experience Benefits • Part time hours - Work a consistent, fixed schedule! • A fun collaborative and supportive work environment with a fast-growing, innovative company. • Realistic growth opportunities Company Overview • Founded in 2018, Luna is the leading in-home, tech-enabled physical therapy platform. It was founded in 2018, and is headquartered in Menlo Park, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.getluna.com/.