Remote Support Representative
Description:
? Provide assistance and support to clients remotely.
? Serve as the primary point of contact for clients via remote channels.
? Assist clients with booking reservations and providing travel information.
? Provide personalized recommendations to enhance travel experiences.
? Liaise with internal teams to ensure resolution of client issues.
? Maintain detailed records of client interactions and transactions.
? Monitor client feedback and implement strategies for improvement.
? Collaborate with team members to improve customer support effectiveness.
Requirements: ? Previous experience in customer service or a related field. ? Excellent communication skills, both written and verbal. ? Strong problem-solving abilities and a proactive approach to addressing customer needs. ? Proficiency in using customer relationship management (CRM) software and other relevant tools. ? Ability to work independently and collaboratively in a fast-paced environment. ? Flexibility to adapt to... changing priorities and client needs.
Benefits:
? Competitive salary commensurate with experience.
? Comprehensive health, dental, and vision insurance plans.
? Retirement savings plan with company matching contributions.
? Paid vacation, holidays, and sick leave.
? Opportunities for professional development and career advancement.
? Travel perks and discounts on vacation packages, accommodations, and more.
? Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences