Sales Professional -- Outside Sales

Our associates celebrate lives. We celebrate our associates. Job Profile Summary Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community. - Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards - Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars - Obtains referrals from families served by the location by following up through visits with families after the service - Networks and builds community and civic relationships - Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families - Maintains and tracks activity levels to ensure productivity - Remains flexible with schedule to achieve results; often works nights and weekends Build Relationships with Families - Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through - Responds to client inquiries in a timely, respectful, sensitive and professional manner - Supports families in time of grief with acts of kindness - Connects with families through listening, honest communication and genuine concern - Develops an understanding of each family’s unique needs and offers solutions that provide value to them - Stays in touch with families to ensure satisfaction - Prepares for all appointments and performs all procedures with professionalism and attention to detail - Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships - Builds trust-based relationships to earn the right to ask for referrals - Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork - Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff - Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service - Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future - Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales - Acts as one team, setting arrangement continuation visits within two to three days after the service - Shares family concerns with rest of the SCI team Minimum Requirements Education - High school education or equivalent - 1-2 years of college or equivalent experience License - Current state/province issued driver’s license with an acceptable driving record - In states/provinces where required, must hold a Funeral Directors License to perform this role Experience - Sales experience or one to two years industry experience or equivalent education - Previous experience with Customer Relationship Management (CRM) systems is a plus Knowledge, Skills and Abilities - Basic computer and technology skills within a sales environment - Ability to work well in a team, as well as independently - Ability to work beyond “standard” hours as the need arises - Good driving record - Good work ethic - High-level of integrity - Creative, outgoing and energetic - Comfortable presenting in front of others - Desire to help others - Bilingual, knowledge of another language is a plus - Target Compensation Range: $50,000 to $100,000 annually.The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked) Postal Code: 22042 Category (Portal Searching): Sales Job Location: US-VA - Falls Church