Systems Administrator I

Pacific Service Credit Union is committed to strategic growth through trust, innovation, and operational excellence. The Systems Administrator I is responsible for supporting and maintaining the organization’s enterprise IT infrastructure to ensure performance, security, and reliability of critical systems, while also contributing to system maintenance, security, and incident response in a regulated financial services environment. Responsibilities - Perform routine maintenance and operational support for server, network, and hybrid infrastructure systems in accordance with established procedures and standards - Execute day-to-day system administration tasks, including user account management, endpoint configuration, and support of core services such as directory services, DNS, and DHCP - Monitor system health, alerts, and performance metrics using established tools; respond to issues by following documented procedures and escalating as appropriate - Execute patch management activities, including system updates and vulnerability remediation tasks, in alignment with defined schedules and security requirements - Assist in the implementation and maintenance of security controls, including endpoint protection and configuration baselines, under the guidance of senior administrators - Utilize IT Asset Management (ITAM) and endpoint management tools to support device monitoring, software deployment, and remote system administration - Support the deployment, configuration, and maintenance of enterprise applications and infrastructure tools as directed - Troubleshoot routine system, application, and connectivity issues, documenting findings and resolutions in accordance with team standards - Escalate complex, high-impact, or unresolved technical issues to senior administrators following established escalation procedures - Assist with backup operations, including monitoring, reporting, and basic file or system restoration tasks - Support disaster recovery and business continuity activities, including participation in testing and documentation updates - Follow established change management processes, including documentation, approvals, and participation in scheduled CAB activities - Maintain accurate and up-to-date documentation of systems, configurations, and operational procedures - Collaborate with team members on infrastructure tasks and projects, providing support on assigned workstreams - Provide regular updates on assigned tasks, incidents, and operational activities to IT leadership and team members - Adhere to organizational IT policies, security standards, and regulatory requirements applicable to a financial services environment - Provide support to the IT Helpdesk Automated Call Distribution (ACD) call group as operational demands require - Provide on-call and after-hours support for infrastructure systems requiring technical analysis and intervention - Provide technical support to branch locations and assist with hardware, workstation, and peripheral troubleshooting - Assist with maintenance of backup systems, including file and system restoration, monitoring, and reporting - Assist in disaster recovery planning, testing, and execution as required - Perform additional network support tasks as recommended by senior administrators or directed by leadership - Provide cross-functional support outside primary domain as needed, following established procedures and escalation guidelines - Contribute to company innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization - Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. Act with integrity, follow through on commitments, and uphold professional standards - Support and uphold company culture by aligning your work with the credit union’s mission and values, contributing to a positive, high-performing environment - Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success - Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures Skills - Associate's or Bachelor's degree in Information Technology or related field, or equivalent experience - One (1) to three (3) years of experience supporting IT systems, infrastructure, or helpdesk operations, preferably within a regulated or financial environment - Hands-on experience supporting Active Directory environments, including user and group administration and basic Group Policy management - Experience supporting Microsoft 365 environments, including user and license administration, and familiarity with Microsoft Intune for endpoint management and device compliance - Exposure to or hands-on experience with cloud platforms (e.g., Microsoft Azure, AWS), including basic virtual machine and storage concepts - Foundational knowledge of system administration, infrastructure support, and basic network troubleshooting - Working knowledge of IT security principles and best practices - Familiarity with enterprise backup (Veeam, Commvault), monitoring (Solarwinds), ticketing (Service Now, Fresh Service), and endpoint management systems (Sophos, CrowdStrike) - Ability to prioritize and manage multiple tasks while maintaining attention to detail - Effective communication skills, both written and verbal - Demonstrated ability to work independently as well as collaboratively within a team environment - Ability to follow established procedure and work under general supervision while developing technical skills - Excellent oral and written communication skills, required - Must be proficient in computer programs (e.g., Microsoft Office Suite) - Relevant entry-level industry certifications in systems administration, cloud platforms, or security, preferred - Familiarity with common scripting languages such as PowerShell are preferred Benefits - Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents. - 401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. - Bonus program: All employees are rewarded for attaining our annual organizational goals. - Tuition Reimbursement program for employees eligible after six months of service. - Recognition program where employees can be nominated by management, their peers or by members. - Employee referral bonus. - Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service. - Employees are eligible to receive a consumer loan rate discount - Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave. Company Overview - Pacific Service Credit Union is a financial institution that serves the region with banking and other financial services. It was founded in 1936, and is headquartered in Concord, California, USA, with a workforce of 51-200 employees. Its website is https://www.pacificservice.org/.