At arenaflex, we're dedicated to revolutionizing the way people interact with our brand, and we're looking for a talented Digital Chat/Text Agent to join our team. As a Digital Chat/Text Agent, you'll be the face of arenaflex, providing exceptional customer service to our clients through various digital channels. If you're passionate about delivering top-notch support, have a knack for multitasking, and are eager to grow with a dynamic company, we want to hear from you!
**About arenaflex**
arenaflex is a forward-thinking organization that's committed to innovation and excellence. Our team is comprised of passionate individuals who share a common goal: to provide unparalleled customer experiences. We're not just a company – we're a community that values collaboration, creativity, and continuous learning. As a Digital Chat/Text Agent, you'll be part of a vibrant team that's shaping the future of customer service.
**Key Responsibilities:**
* Respond to new customers in a timely manner, answering questions about the company, our products, website, handouts, and other health information
* Send possible leads to the New Sales Team
* Assist in setting up new Preferred Customer accounts online upon request from the customer
* Send tickets to the correct departments
* Support the New Sales team by contacting customers and resolving their concerns as needed
* Support customers in placing their first order
* Successfully train and drill with the Digital New Sales Manager to perform to one's highest potential
* Attend all local staff meetings, department meetings, and team meetings weekly
**What We're Looking For:**
* 1+ years of customer service experience
* Ability to type 50+ words per minute
* Multitasking skills, with the ability to hold multiple conversations simultaneously (up to 5-6 at once)
* Self-employed mentality and a strong sense of ethics
* Detail-oriented eye with excellent time management skills
* Professional communication, both verbal and written
* Ability to work in a team environment and create trust with other agents and customers
* Trustworthiness and reliability
**Preferred Qualifications:**
* Experience working in a remote or virtual environment
* Familiarity with customer relationship management (CRM) software
* Basic knowledge of sales and marketing principles
* Strong problem-solving and conflict resolution skills
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong organizational and time management skills
* Proficiency in Microsoft Office or Google Suite
* Ability to learn and adapt to new software and systems quickly
* Strong analytical and problem-solving skills
**Career Growth Opportunities and Learning Benefits:**
* Opportunities for professional growth and development
* Access to training and development programs to enhance your skills and knowledge
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Opportunities to work on high-profile projects and initiatives
**Work Environment and Company Culture:**
* Remote work environment with flexible scheduling
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Opportunities to work on high-profile projects and initiatives
* Access to training and development programs to enhance your skills and knowledge
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $15 per hour
* Commissions based on performance
* Comprehensive benefits package, including:
+ 401(k) with a 6% employer match
+ Minimum Essential Coverage insurance plan
+ Health Savings Account
+ Health Share Program
+ Dental & Vision Insurance
+ Complimentary monthly set of arenaflex supplements
+ Personal trainers at Iron Titans Fitness in St. George, Utah
**Why You'll Love Working at arenaflex:**
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Opportunities for professional growth and development
* Access to training and development programs to enhance your skills and knowledge
**How to Apply:**
Ready to join our team? Click the link below to apply now and we'll be in touch soon!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.