Senior Account Director of APAC

Job Description:  Senior Account Director of APAC CORA Loyalty | Australia (APAC Regional Role)   Reports to Chief Customer Officer (or designated Vice President) Role focus Strategic account leadership, retention, executive relationship management, governance, service quality, and regional portfolio stewardship Commercial positioning Leadership of existing strategic accounts with renewal and account health responsibility; no direct business development or new logo sales mandate Geographic remit Australia-based with responsibility across Asia Pacific, including multinational and multi-market client relationships Leadership scope Senior individual contributor at outset, with clear expectation to support, coach, and potentially lead members of the regional account management function as it matures Role Overview CORA Loyalty is seeking a highly experienced Senior Account Director to lead a portfolio of major strategic accounts across APAC from an Australia base. This is a senior client leadership role for someone who can own executive relationships, shape regional account strategy, strengthen governance, protect retention, and elevate the maturity of account management across a complex, multinational client base. The post is not a new business sales role and it is not a delivery co-ordination role dressed up with a larger title. It is a true strategic account leadership brief with meaningful responsibility for client value, service quality, and long-term account outcomes. The successful candidate will be comfortable leading complex multinational accounts, navigating senior stakeholders across different cultures and markets, and bringing together commercial, delivery, product, support, analytics, and operational teams to produce measurable client outcomes. They will combine executive presence with operational judgement, and strategic thinking with a willingness to get into the detail where needed.   Key Responsibilities • Own and lead a portfolio of strategic accounts across APAC, including some of CORA Loyalty’s most important and complex client relationships. • Act as the senior strategic and relationship lead for named accounts, building trusted ties with executive sponsors and key stakeholders across marketing, digital, loyalty, operations, finance, procurement, technology, and partner teams. • Develop and maintain rigorous account plans covering client objectives, programme performance, stakeholder mapping, renewal readiness, risk management, innovation priorities, service improvement actions, and executive engagement. • Lead quarterly business reviews, executive reviews, governance forums, and strategic planning sessions with clients, ensuring CORA Loyalty is positioned as a trusted adviser rather than a reactive supplier. • Maintain a clear view of account health across the portfolio, identifying delivery, commercial, relationship, operational, or organisational risks early and driving disciplined mitigation plans. • Partner closely with delivery, product, analytics, support, finance, and leadership teams to ensure commitments are met, issues are resolved promptly, and the client experience is coherent across markets and functions. • Drive strong retention and renewal outcomes across the portfolio through proactive stewardship, credible executive engagement, and clear control of risks, dependencies, and service commitments. • Help clients realise more value from CORA Loyalty’s platform, services, and strategic capabilities by aligning account activity to client priorities, programme performance, and measurable business outcomes. • Serve as a senior escalation point for strategic accounts, balancing client advocacy with commercial rigour, delivery realism, and sound judgement. • Create stronger regional consistency in governance, reporting, stakeholder coverage, and working cadence across APAC accounts, while respecting local market realities. • Support and potentially lead members of the account management team in the region, acting as a coach, mentor, and operating leader as the function develops. • Raise the standard of account management discipline across the business through stronger planning, governance hygiene, renewal readiness, forecasting, stakeholder management, and internal visibility. • Represent the voice of the customer internally, helping to influence product direction, service improvement, process design, and account operating models. • Work constructively with leadership when contractual change, scope evolution, or complex client decisions arise, while remaining focused on stewardship of the existing account base.   What Success Looks Like • Strategic accounts are well led, well governed, and supported by clear retention, renewal, and service improvement plans. • CORA Loyalty has strong executive relationships across key APAC accounts, with broader and deeper stakeholder coverage in each market. • Commercial, delivery, and relationship risks are visible early, managed with discipline, and escalated appropriately. • Clients see clear value from the relationship and increasingly view CORA Loyalty as a strategic partner with delivery credibility. • Regional account management becomes more structured, more consistent, and more scalable over time. • Internal teams have better visibility of priorities, decisions, risks, and next steps across the strategic portfolio. • Performance is assessed principally through retention, account health, governance quality, client trust, and the strength of regional account leadership.   Required Experience and Capabilities • 10 to 15+ years of experience in strategic account management, client leadership, customer success, consulting, enterprise relationship management, or adjacent commercial roles within loyalty, SaaS, MarTech, payments, commerce, incentives, or related technology-enabled services. • Significant experience leading large, complex, multi-stakeholder accounts, ideally including multinational, regional, or multi-market clients across APAC. • Strong track record of retaining and deepening enterprise client relationships over time, including renewals, executive stakeholder development, and long-range account planning. • Experience engaging credibly with senior client stakeholders, including C-suite and executive-level sponsors. • Demonstrated ability to lead account strategy while co-ordinating delivery, product, support, analytics, operations, and finance teams in a matrixed environment. • Experience working with complex commercial structures, including MSAs, SOWs, renewals, pricing governance, procurement processes, and contract discussions. • Strong understanding of governance cadence, service reviews, executive reporting, and the mechanics of running strategic accounts with discipline. • Experience operating across different markets, cultures, and stakeholder expectations, with the judgement to adapt style without losing consistency. • Strong leadership instincts, with experience coaching, mentoring, or managing account managers or adjacent client-facing teams. • High commercial acumen, excellent written and verbal communication, and the executive presence to lead difficult conversations internally and externally. • Ability to operate with autonomy, structure ambiguity, and maintain clear priorities across a demanding portfolio. • Strong command of CRM, account reporting, forecasting, and portfolio hygiene.   Preferred Experience • Experience in loyalty, rewards, engagement, channel incentives, or customer marketing. • Experience working with clients in financial services, retail, travel, hospitality, telecoms, airlines, or other complex consumer-facing sectors. • Experience in a platform-plus-services environment, where client value depends on both technology and ongoing strategic support. • Experience in an Australia-based or broader APAC regional role. • Experience working across both mature and emerging markets in Asia Pacific. • Additional APAC language capability would be an advantage, but is not essential.   Personal Attributes • Commercially astute, but not reckless. • Strategic in outlook, but willing to get into the detail. • Calm under pressure, with sound judgement in difficult client situations. • Credible with executives, delivery teams, and leadership alike. • Naturally collaborative, but comfortable taking ownership and making decisions. • Organised enough to bring structure to complexity. • Ambitious enough to build, not merely maintain.                                                                                      Business Unit:  Carlson Marketing Solutions - AUZ                                                                                     Scheduled Weekly Hours: 38                                                                                     Number of Openings Available:  1                                                                                     Worker Type:  Regular                                                                                More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.   Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.   Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.   Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.