Are you a customer relations, marketing, and sales enthusiast looking for a role that combines client interactions, sales support, and process coordination? Do you thrive in a high-functioning team environment and are passionate about personal growth, efficiency, and excellence in service? If so, we invite you to join arenaflex as an Experienced Lead Coordinator – Key Customer Experience Role.
**About arenaflex**
arenaflex is a dynamic and innovative company that prides itself on delivering exceptional customer experiences. Our team is dedicated to providing top-notch service, and we're looking for a talented Lead Coordinator to join our ranks. As a Lead Coordinator, you'll play a crucial role in shaping the customer experience and driving business growth.
**Job Summary**
As an Experienced Lead Coordinator, you'll be the primary point of contact for potential clients, managing inbound and outbound calls, emails, text messages, and inquiries with professionalism and efficiency. You'll gather key details to qualify and act on each client opportunity, providing a friendly, seamless, and engaging first impression that sets the tone for our customer relationships.
**Responsibilities**
As a Lead Coordinator, your key responsibilities will include:
* **Lead Qualification & CRM Management**: Act as the first point of contact for potential clients, handling inbound and outbound calls, emails, and text inquiries. Assess and qualify leads by gathering key project details, identifying client needs, and ensuring they meet company criteria before scheduling appointments. Maintain accurate and up-to-date records in the CRM system, tracking interactions, follow-ups, and project statuses to support seamless communication and sales pipeline efficiency.
* **Administrative & Marketing Support**: Provide essential administrative assistance by managing phone and email communications, ensuring timely responses and professional interactions. Assist in overseeing and executing various marketing programs and campaigns as needed to enhance lead generation, client engagement, and department operations. Support cross-functional teams with data entry, reporting, and process improvements to contribute to the overall success of the department.
**Requirements**
To succeed in this role, you'll need to bring the following skills and qualifications:
* **Excellent relationship building and people skills**: You'll be the face of arenaflex, and your ability to build rapport with clients and colleagues will be essential.
* **Strong communication skills and a passion for connecting with people**: You'll need to effectively communicate with clients, colleagues, and management, and be passionate about building relationships.
* **Attention to detail, and organizational skills**: You'll be responsible for managing multiple interactions, tracking leads, and maintaining accurate records, so attention to detail and organizational skills are crucial.
* **Previous experience in a customer-facing role, sales, or marketing**: You'll need to have a solid understanding of customer service principles, sales strategies, and marketing tactics.
* **Ability to learn and adapt quickly to new software, technologies, and processes**: arenaflex is a dynamic company that's always evolving, so you'll need to be able to learn and adapt quickly to new systems and processes.
* **Proficiency with CRM systems, Excel, and softphone tools**: You'll need to be comfortable using CRM systems, Excel, and softphone tools to manage client interactions and track leads.
* **High level of personal integrity and desire to contribute to a collaborative marketing team**: You'll be part of a high-functioning team, and your integrity, work ethic, and willingness to collaborate will be essential.
**Success in This Role Involves**
To succeed in this role, you'll need to:
* Effectively manage all inbound inquiries through calls, emails, and text messages, upwards of 100 daily customer interactions.
* Use available time to complete all outbound communication targets.
* Meet daily and monthly goals by moving customers from the investigative phase to committing to an appointment.
* Accurately reflect all lead tracking through CRM entries and status updates.
* Be a participative member of the marketing team, collaborating on efforts to optimize customer interactions and improve processes.
* Provide support activities including assisting in scheduling and redirecting non-client calls.
* Maintain a customer-focused approach, ensure a high level of professionalism and responsiveness.
* Embody our core values: positivity, honesty, a solution-driven mindset, continuous learning, and proactive engagement.
**The Perks**
As an Experienced Lead Coordinator at arenaflex, you'll enjoy:
* **Monthly bonus opportunity driven by your activities**: Your hard work and dedication will be rewarded with a monthly bonus.
* **A comprehensive benefits package, including a matching 401k program**: We're committed to your financial well-being, and our benefits package reflects that.
* **Paid company holidays and PTO package**: You'll have time to relax and recharge with our generous PTO package.
* **Team-driven incentives, recognition programs, and community service initiatives**: You'll be part of a team that's passionate about giving back and recognizing excellence.
* **A fast-paced, team-oriented environment**: You'll thrive in our dynamic and collaborative work environment.
* **An owner and Mgmt. that is committed to your success**: We're invested in your growth and development, and we'll support you every step of the way.
**Growth Opportunities**
As an Experienced Lead Coordinator, you'll have the opportunity to:
* **Follow a short track to managing two remote employees who handle a large percentage of the outgoing call volume**: If you're interested in leadership and management, this could be a great opportunity for you.
* **Everyone at arenaflex has the opportunity for growth through our participative structure, setting and participating in projects and objectives reflective of your professional direction or internal application for any available role**: We're committed to your growth and development, and we'll support you in pursuing your career goals.
**Work Environment**
This role is a M-F full-time, in-person position, based in our headquarters in Ashland, MA. You'll be part of a dynamic and collaborative team, working in a fast-paced environment that's always evolving.
**How to Apply**
If you're a motivated and enthusiastic individual who's passionate about customer relations, marketing, and sales, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!