Carrington Holding Company, LLC is a provider of integrated mortgage loan servicing assistance. The Special Servicing Specialist will be responsible for educating borrowers on alternatives to foreclosure and performing various duties related to loss mitigation.
Responsibilities
- Reviews borrowers’ financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship
- Sets up repayment plans; makes outbound calls on all delinquent loans in queue to obtain funds on repayment plans; sends letters on broken repayment plans; updates system notes as indicated
- Receives inbound calls generated from automated dialer campaigns to determine borrowers’ intent to retain property, establish repayment option or liquidation option as appropriate
- Cancels or postpones foreclosure sale on non-performing repayment plans
- Reviews active forbearance plans and forwards account for modification referral as determined by payment history and/or documented financial ability to maintain modified loan terms
- Places a foreclosure sale postponement on newly established repayment plans
- Perform other duties as assigned
Skills
- High school diploma or equivalent work experience
- One (1) to Three (3) years of combined experience from experience in loss mitigation, collections, or call center environment
- Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
- Ability to express or exchange ideas by means of the spoken word, communicating orally with other accurately, audibly, and quickly
- Knowledge of Microsoft Suite at an intermediate level required
- Ability to make decisions that have significant impact on the department's credibility, operations, and services
- Ability to organize and prioritize own work schedule on short-term basis (longer that one month) and within allotted work schedule timelines
- Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy
- Some college courses in business, accounting or finance preferred
- Knowledge of mortgage industry terminology preferred
Benefits
- Comprehensive healthcare plans for you and your family.
- Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company Overview
- Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.